faq1

¿Tengo que hacer una reserva o pedir una cita?

No es necesario que pida una cita o haga una reservación. Sin embargo, si usted busca reservar una fiesta privada (cumpleaños o corporativa) o alquilar algún espacio del parque le recomendamos que si pida una cita o realice directamente la reservación. Lo invitamos a que venga a resolver sus inquietudes en nuestro horario de trabajo.

¿Cuál es su horario?

Abrimos de 10 am a 10 pm de domingos a jueves. Los viernes y sábados de 10 am a 12 am (medianoche).

¿Cuánto cuesta la entrada? ¿Tienen tarifas especiales?

La entrada al parque cuesta $40,000 por persona y se puede disfrutar de nuestras atracciones por una hora; para niños menores de 8 años cuesta $20,000 la hora. Por otro lado, tenemos tarifas especiales en las Noches de Neon ya que usted podrá saltar 3 horas por tan solo $50,000.

¿Tienen tarifas especiales para personas con discapacidad?

Las personas con discapacidad que visiten el parque únicamente tendrán que pagar $20,000 la hora. Recomendamos que en caso de ser necesario los acompañe una persona responsable, si esta persona quiere saltar su entrada también costará $20,000.

¿Tienen tarifas familiares o descuentos familiares?

Tenemos un pase familiar que cuesta $300,000 y consta de 10 pases validos por una hora. Por otro lado, si usted viene con niños menores de 8 años el pase de 10 niños cuesta $150,000 y es valido por una hora.

¿Tienen restricciones por el peso?

No tenemos restricciones por el peso. Sin embargo, si recomendamos que personas que pesen más de 150 kg se abstengan de realizar un ejercicio cardiovascular excesivo para evitar un incidente cardiaco.

¿Podremos entrar si vamos? ¿Se mantienen muy llenos por lo cual se dificulta el acceso al parque?

La capacidad en Medellín es de 500 personas. Las probabilidades de que usted venga y no pueda saltar son muy pequeñas. En caso de que el parque tenga las 500 personas, usted simplemente tendrá que esperar a que salgan algunos saltadores que hayan llegado antes.

¿Tienen algún lugar para poner mis cosas? ¿Tienen lockers?

Si tenemos lockers y cubos (gratuitos) para guardar sus pertenencias. Si usted desea utilizar los lockers tendrá que pagar $2,000 por locker y lo podrá utilizar únicamente durante su visita en el parque.

¿Puedo saltar con un casco?

No, desafortunadamente para su seguridad y la de los demás usuarios no se permiten cascos en los trampolines.

¿Qué ropa debo ponerme?

Recomendamos que utilice ropa cómoda que no restrinja su rango de movimiento, idealmente ropa deportiva. Piense en algo que no le importe sudar ya que saltar es un ejercicio físico intenso.

¿Puedo grabar con mis dispositivos dentro de las instalaciones?
Si, sin embargo, recomendamos que se utilicen los celulares y otros dispositivos únicamente en las areas con alfombras y no en los trampolines.

¿Cómo me doy cuenta que se acabo mi tiempo saltando?

Tenemos monitores que constantemente recorren las atracciones del parque, ellos te harán saber cuando se ha acabado tu tiempo de salto.

¿Tienen nevera/congelador para guardar una torta de helado/helado?

Si tenemos. Siéntase libre de traer la torta y/o helado que desee y en caso de tener que refrigerarse el anfitrión de la fiesta se encargará de hacerlo.

¿Están incluidas las medias en el costo de la fiesta?

Las medias no están incluidas en el costo de la fiesta. Cada par de medias cuesta $8,000, si alguno de los invitados tiene sus medias marca Flying Squirrel o cualquier otra media con tecnología adherente y antideslisdante las puede traer y podrá saltar con ellas.

¿Ustedes guardan la información de mi tarjeta de crédito en un archivo?

No, nosotros no conservamos esa información. El saldo pendiente se tiene que pagar antes de irse el día de su fiesta.

¿Tienen platos, cubiertos, servilletas para las tortas?

Si, nosotros les damos los platos, cubiertos y servilletas para las pizzas y la torta. También les prestamos encendedor y cuchillo para cortar la torta. Unicamente tiene que traer las velas.

¿Puedo traer comida o bebidas?

No, le pedimos que no traiga comida o bebidas de afuera a nuestro establecimiento.

¿Tienen opciones gluten-free?

No tenemos ninguna opción gluten-free en el menu.

¿Puedo traer mi torta/cupcakes?

Si usted reservo una fiesta con nosotros puede traer la torta, los cupcakes o el postre que desee.

¿Qué pasa si tengo un invitado con una alergia?

Si algún invitado tiene una alergia haremos todo lo posible de acomodarnos a sus restricciones alimenticias, en caso de no ser posible usted puede traer comida especial únicamente para ese invitado.

¿Toda la comida se prepara y realiza en Flying Squirrel?

Si, toda la comida se prepara adentro del parque.

¿Tengo que pagar un deposito para reservar una fiesta o evento corporativo?

Si, para los cumpleaños y eventos corporativos el deposito que se debe pagar con anticipación es de $200,000.

¿Cuáles son sus políticas de cancelación?

Si usted cancela 2 semanas antes de la fiesta podemos devolverle su deposito. Desafortunadamente, si usted cancela después de esas 2 semanas no podemos devolverle el deposito. Usted podrá re-agendar la fecha de su fiesta hasta un día antes de la fecha elegida, no cobramos penalidad por el cambio de fecha.

¿Tienen invitaciones Flying Squirrel?
Si, se pueden encontrar en la pagina bajo el link de “Cosas Importantes”. Las invitaciones también se pueden enviar a su email para que luego las imprima.

¿Qué pasa si voy a invitar menos de 20 niños pero más de 10? ¿Qué paquete debo escoger?

En este caso usted deberá para $… por saltador adicional.

¿Tienen bolsas de regalo para los cumpleaños?

No, no proveemos con bolsas de regalo. Usted puede traer sus propias bolsas.

Les recomendamos dar de regalo nuestra gorra Flying Squirrel y las medias para saltar.

¿Qué hace el anfitrión de la fiesta?

El anfitrión cumple la labor de mesero/mesera. Ellos le ayudaran a registrarse, realizarán el anuncio de su fiesta y les servirán su pizza y torta. En otras palabras, facilitan la interacción entre usted, el personal del parque y la institución.

¿Puedo llevar mis propias decoraciones?

Nosotros podemos prestarle el servicio de decoración. Sin embargo, si usted quiere un tema especial o alguna bomba puede traerlas. Tenemos para la venta: bombas, coronas de cumpleaños y sombreros para las fiestas.

¿Tienen instructores o lideres en las actividades?

No, el parque se basa en juego libre. Tenemos monitores que sirven como salvavidas, su deber es velar por la seguridad de los invitados y procurar que se comporten de forma responsable. Ellos no enseñan o guían en cómo utilizar las atracciones. Sin embargo, los monitores de las canchas están disponibles para guiar el juego de ponchado.

¿Hay restricciones de edad en las fiestas?

No, no tenemos restricciones de edad. Los adultos, niños y jóvenes de todas las edades pueden usar los paquetes de las fiestas. Podemos adaptar paquetes de fiestas para todo tipo de eventos como: eventos corporativos, cumpleaños, primeras comuniones y cualquier tipo de celebración.

¿Mi hijo es alérgico a las nueces, sus comida tiene nueces?

No podemos garantizarle que We cannot guarantee that at no point our food has come in contact with nuts. While our kitchen does not have nuts, and our items do not contain nuts we cannot guarantee that they have not come in contact with nuts at our suppliers’ facility or while being transported.

What is the duration of the party?
The event is 2 hours and 30 minutes long. This includes 2 hours of jump time and an extra 30 minutes at the table.

Do you offer group rates?

Yes, we offer many different incentives to our group bookings! Please contact our Director of Sales to plan your group event at [email protected].

Do you require a deposit to book a group event?

Yes, we require a deposit equal to 50% of the total event cost to secure your booking.

Can we bring outside food in?

No, we ask that no outside food or drink is brought into the facility.

Do group events include tables?

We typically do not offer a table for group events as tables are reserved for party package bookings. However, for larger group bookings, please contact our Director of Sales at [email protected] to enquire about booking a table.

As a group, do we get any other special deals?

We offer groups a 20% discount off beverage pitchers, but that's only the start. Contact our Director of Sales at [email protected] for more group incentives!

Do you offer outside catering services?

Not at this time, but we are working on partnering with local catering companies.

Do I have to jump with my kids?

No, we do not require that you jump with your children. However, it may be wise to have an adult on the trampolines with younger children to be able to help if needed. We offer a "Parent" wristband at no cost. This wristband allows the parent to assist their children on the trampolines, but does not permit the parent to jump on the trampolines. A waiver and trampoline grip socks are still required for the parent to access the trampolines, even if not jumping.

Do I have to pay for my young toddler/infant to participate?

Children 2 years old and younger may jump for free with a paying adult. If the adult chooses not to jump with their child 2 and under, the child's admission is $11/hour

Is there a charge if you're not jumping?

No, there is no charge for any guests who just want to watch the action from the sidelines. Admission fees are only applicable for guests wanting to bounce on the trampolines.

Do you have any age restrictions?

There are no age restrictions on who can participate in our attractions! People of all ages are welcome to come jump, as long as they are in good health and free from high blood pressure, heart, back or neck problems, motion sickness, pregnancy or other conditions that could be aggravated by jumping on a trampoline.

Are there age restrictions for Neon Lights events?

Our Neon Lights events are open to all ages! Although we do recommend that jumpers are at least 13 years old, as it is a dark, loud environment.

Do you have an area for small children?

Yes, all of our parks have a Kiddie Court reserved for ages 6 and younger. They are not restricted to that area and may access the rest of the facility as well, but the Kiddie Court is a safe place for little ones to bounce away from the bigger kids.

Are grip socks included in general admission?

No, trampoline grip socks are not included in admission. They are a one-time purchase of $3/pair and are yours to keep and reuse!

Why do I need to wear trampoline socks? Can't I wear my own regular socks?

Trampoline grip socks are required due to safety and sanitary concerns. The grips on the soles allow jumpers more control and a safer jumping experience. Regular socks do not provide any traction on the trampoline mats and may result in unsafe jumping. Wearing socks on the trampolines helps keep our facility sanitary and clean!

Can I use trampoline socks from a different facility?

Yes, guests are welcome to use trampoline grip socks from another facility.

Do you have a place to purchase food?

Yes, our very own Drey Café has an assortment of delicious food, drinks and treats available for purchase. Our full menu can be found here

My child is allergic to nuts, does your food have nuts?

We are striving toward a nut-free facility; however, we cannot guarantee that our ingredients have not come into contact with nuts at our suppliers' facilities or while being transported.

Can I bring outside food or beverages in?

No, we ask that no outside food or beverage is brought into our facility.

Do you have gluten-free options?

Yes, we proudly serve a range of gluten-free pizzas using premium gluten-free crust.

Does the Flying Squirrel make the food?

Yes, all our food is prepared fresh to order from quality ingredients. Pizzas are topped in house and baked fresh, fruits and vegetables are cut fresh every day to make our platters.

What is Neon Lights?

Every Friday and Saturday night from 9:00pm to midnight, Flying Squirrel transforms into the hottest all-ages spot in the city! A live DJ cranks the tunes, while we fire up the lasers, black lights, strobes and more! It is $25 per jumper for 3 hours of cosmic fun and trampoline socks are required.

Do you ever do Neon Lights any other time than Fridays and Saturdays at 9pm to midnight?

No, currently we only offer Neon Lights on Fridays and Saturdays at 9pm to midnight. If you book a whole facility buyout for your event, we can do Neon Lights for you at any time!

I want to experience Neon Lights, what do I do?

You may complete your waiver ahead of time and purchase your Neon Lights ticket online at flyingsquirrelsports.ca and skip the line! You can also do those things when you arrive at the park. Please come a little before 9:00pm in order to fill out a waiver and get checked in. Jumpers younger than 18 must have a waiver signed by their parent or guardian.

Are there any age restrictions for Neon Lights?

Our Neon Lights events are open to all ages! Although we do recommend that jumpers are at least 13 years old, as it is a dark, loud environment. Our Neon Lights guests are typically teens to young adults, but everyone is welcome!

I have a "free 1-hour pass", can I use this toward a Neon Lights ticket by paying the extra $9?

Unfortunately, we do not offer this exchange. Please purchase a Neon Lights ticket and save your free pass for a time during regular hours.

When do you offer Fitness Classes?

Please see the calendar of events on your local park's home page for upcoming Fitness Classes. Alternatively, you can find the schedule under "Extras">"Calendar".

How much are your classes?

At $10(+tax) per 60 minute class, our fitness classes are a great deal compared to ice time, a personal trainer or a yoga class! Plus, fitness participants receive a free bottle of water.

Do you have a Fitness Pass?

Yes, for even more savings, purchase a 10 class Fitness Pass for only $75(+tax)

Do I still need a waiver and trampoline socks to participate in Fitness Classes?

Yes, all jumpers require a signed waiver and trampoline socks in order to set foot on the trampolines.

“What is your definition of Toddler?”
Children 6 and younger are classified as Toddlers at Flying Squirrel, so they qualify for the Toddler Rate, and may use the Kiddie Court.

“Is there a special rate for Toddlers?”
Yes! Children 6 and younger can jump for just $11 per hour. Our trampoline grip socks are an additional $3/pair. We also offer a 10-hour Toddler Pass for $88, which gets you an even better rate of $8.80 per hour.

“Are there restrictions on when Toddlers can come jump?”
No, we allow all ages to jump at all times! Neon Lights on Friday and Saturday nights may not be appropriate for children younger than 13, due to the dark and loud environment, but we allow parents to decide what they are comfortable with.

Do I have to jump with my kids?

No, we do not require that you jump with your children. However, it may be wise to have an adult on the trampolines with younger children to be able to help if needed. We offer a "Parent" wristband at no cost. This wristband allows the parent to assist their children on the trampolines, but does not permit the parent to jump on the trampolines. A waiver and trampoline socks are still required for the parent to access the trampolines, even if not jumping.

Do I have to pay for my young toddler/infant to participate?

Children 2 years old and younger may jump for free with a paying adult. If the adult chooses not to jump with their child 2 and under, the child's admission is $11/hour

Is there a charge if you're not jumping?

No, there is no charge for any guests who just want to watch the action from the sidelines. Admission fees are only applicable for guests wanting to bounce on trampolines. We offer a “Parent” wristband free of charge that allows a parent to access the trampolines to assist their small children if needed, however it does not permit the parent to jump on the trampolines. Grip socks and a signed liability waiver are still required.

Do you have an area for small children?

Yes, all of our parks have a Kiddie Court reserved for ages 6 and younger. They are not restricted to that area and may access the rest of the facility as well, but the Kiddie Court is a safe place for little ones to bounce away from the bigger kids.

How much is an adult admission ticket during Toddler Time?

Adults who are jumping on the trampolines may do so for the regular admission rate of $16/hour.

Where can I find the waiver?

Please click on the "Waiver" button on the top menu bar of our home page to access our online waiver system. Alternatively, you can use our computers in the park to complete the waiver when you arrive.

How do I sign the waiver?

1) Click on "Waiver" on the top menu bar and choose whether you are signing for only yourself, or for yourself and your children.
2) Follow the instructions on screen and enter your information accurately.
3) Sign the waiver online by clicking the mouse button and dragging the cursor. Touchscreen devices are a little easier, as you may sign with your finger.
4) Click "submit" and the waiver will be automatically added to our system and reviewed by staff.
If you have any questions or concerns about the waiver, please don't hesitate to talk to a staff member.

Why do I have to fill out the waiver?

Trampolines, even when used correctly can still cause injury. By signing the waiver, our guests acknowledge the inherent risks of jumping on a trampoline and agree to not hold the Flying Squirrel responsible for any injuries that may occur. There are several other terms and conditions in the waiver, so please take the time to review it carefully.

Why can’t I have a paper waiver?

We have eliminated paper waivers in an effort to be more environmentally friendly. Imagine how much paperwork we would have to store for 7 years (as legally required) if we did paper waivers for all of our guests! Once your electronic waiver is entered into our secure system, it is easily searchable and valid for 2 years from the day is it created, so you very rarely will need to go through that whole process!

I signed a waiver previously, is it still valid?

We have switched to a new program for our Waiver System, as of Summer 2019. Any waivers that were completed on the old system have been destroyed and you will have to create another waiver on the new system. Our electronic waivers are valid for 2 years from the date they are created, provided it was completed properly and approved by our admin. When a child on their parent or guardian’s account turns 18, their previous waiver is invalid, and they must create a new account and sign their own waiver.

Can I sign the waiver for someone else's children?

No, you may not sign the waiver for a child unless you are their parent or legal guardian.

How do I get the parents/guardians of other children to sign the waiver?

Please direct the parent or guardian to our website and have them create an account. This can be done from any computer, phone or device with internet, from anywhere. If you arrive at the park with your child's friend who doesn’t have a waiver, you will be asked to call that child's parent or guardian to ask them to complete the waiver for their child online.

Can I print the waiver?

There is no need to print the waiver! Once the waiver is completed online, it goes into our secure database. A big reason we don't offer paper waivers is to cut down on paper and ink usage.

I don't want to give out all this personal information, what should I do?

Our guests are not permitted to use our trampolines until they have completed and signed a waiver. We do require all the information requested on the waiver form and take the utmost care in protecting our guests' information. We don't sell any personal information, and it is securely stored. We do not send our guests any promotions or advertisements via email. If you book a party or group event, your booking confirmation and invoice will be sent to that email address.

Why do you need my address, phone number and birth date?

Your birth date proves whether you are a legal adult or not and your address and phone number are required in order to contact you in case of an emergency.

Who must sign the waiver?

All participants who are jumping or going onto the trampolines, regardless of age, require a waiver. Minors (under 18) must have a parent or guardian sign the waiver for them.

What is the Family Pass?

The Family Pass is a 10 hour electronic "punch card" that can be used any time and split up any way you'd like between immediate family members (i.e. children and spouses). One "punch" per person per hour. It is $128(+tax) and never expires! Please contact your local park for assistance if your card is lost or stolen.

What is the Toddler Pass?

The Toddler Pass is a 10 hour "punch card" that can be used by children 6 and younger and can be used at any time (not restricted to Toddler Time hours!). One "punch" per toddler per hour. This pass is $88(+tax) and never expires! Please contact your local park for assistance if your card is lost or stolen.

What is the Fitness Pass?

The Fitness Pass is a 10 hour "punch card" that can be used for 10 fitness classes. One "punch" per person per class. This pass is $75(+tax) and never expires! Please contact your local park for assistance if your card is lost or stolen.

Horarios

Domingo - Jueves 10:00 am - 10:00 pm
Viernes - Sabado 10:00 am - Midnight

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