FAQ

 

Preguntas Frecuentes

¿Tiene alguna pregunta sobre lo que puede esperar en Flying Squirrel? Lo más probable es que encuentre las respuestas a continuación. En caso de no encontrar su respuesta no dude en llamar al equipo Volador de Flying Squirrel para que resolvamos su inquietud.

Información General

¿Tengo que hacer una reserva o pedir una cita? 

No es necesario que pida una cita o haga una reservación. Sin embargo, si usted busca reservar una fiesta privada (cumpleaños o corporativa) o alquilar algún espacio del parque le recomendamos que si pida una cita o realice directamente la reservación. Lo invitamos a que venga a resolver sus inquietudes en nuestro horario de trabajo.  

¿Cuál es su horario? 

Abrimos de 10 am a 10 pm de domingos a jueves. Los viernes y sábados de 10 am a 12 am (medianoche).

¿Cuánto cuesta la entrada? ¿Tienen tarifas especiales? 

La entrada al parque cuesta $40,000 por persona y se puede disfrutar de nuestras atracciones por una hora; para niños menores de 8 años cuesta $20,000 la hora.  Por otro lado, tenemos tarifas especiales en las Noches de Neon ya que usted podrá saltar 3 horas por tan solo $50,000.

¿Tienen tarifas especiales para personas con discapacidad? 

Las personas con discapacidad que visiten el parque únicamente tendrán que pagar $20,000 la hora. Recomendamos que en caso de ser necesario los acompañe una persona responsable, si esta persona quiere saltar su entrada también costará $20,000.

¿Tienen tarifas familiares o descuentos familiares? 

Tenemos un pase familiar que cuesta $300,000 y consta de 10 pases validos por una hora. Por otro lado, si usted viene con niños menores de 8 años el pase de 10 niños cuesta $150,000 y es valido por una hora.

¿Tienen restricciones por el peso? 

No tenemos restricciones por el peso. Sin embargo, si recomendamos que personas que pesen más de 150 kg se abstengan de realizar un ejercicio cardiovascular excesivo para evitar un incidente cardiaco.   

¿Podremos entrar si vamos? ¿Se mantienen muy llenos por lo cual se dificulta el acceso al parque? 

La capacidad en Medellín es de 500 personas. Las probabilidades de que usted venga y no pueda saltar son muy pequeñas. En caso de que el parque tenga las 500 personas, usted simplemente tendrá que esperar a que salgan algunos saltadores que hayan llegado antes.

¿Tienen algún lugar para poner mis cosas? ¿Tienen lockers? 

Si tenemos lockers y cubos (gratuitos) para guardar sus pertenencias. Si usted desea utilizar los lockers tendrá que pagar $2,000 por locker y lo podrá utilizar únicamente durante su visita en el parque.

¿Puedo saltar con un casco? 

No, desafortunadamente para su seguridad y la de los demás usuarios no se permiten cascos en los trampolines.

 ¿Qué ropa debo ponerme? 

Recomendamos que utilice ropa cómoda que no restrinja su rango de movimiento, idealmente ropa deportiva. Piense en algo que no le importe sudar ya que saltar es un ejercicio físico intenso.

¿Puedo grabar con mis dispositivos dentro de las instalaciones? 
Si, sin embargo, recomendamos que se utilicen los celulares y otros dispositivos únicamente en las areas con alfombras y no en los trampolines.

 ¿Cómo me doy cuenta que se acabo mi tiempo saltando? 

Tenemos monitores que constantemente recorren las atracciones del parque, ellos te harán saber cuando se ha acabado tu tiempo de salto.

INFORMACIÓN PARA FIESTAS

¿Tienen nevera/congelador para guardar una torta de helado/helado? 

Si tenemos. Siéntase libre de traer la torta y/o helado que desee y en caso de tener que refrigerarse el anfitrión de la fiesta se encargará de hacerlo.

¿Están incluidas las medias en el costo de la fiesta? 

Las medias no están incluidas en el costo de la fiesta. Cada par de medias cuesta $8,000, si alguno de los invitados tiene sus medias marca Flying Squirrel o cualquier otra media con tecnología adherente y antideslisdante las puede traer y podrá saltar con ellas.

¿Ustedes guardan la información de mi tarjeta de crédito en un archivo? 

No, nosotros no conservamos esa información. El saldo pendiente se tiene que pagar antes de irse el día de su fiesta.

¿Tienen platos, cubiertos, servilletas para las tortas?  

Si, nosotros les damos los platos, cubiertos y servilletas para las pizzas y la torta. También les prestamos encendedor y cuchillo para cortar la torta. Unicamente  tiene que traer las velas.

¿Puedo traer comida o bebidas? 

No, le pedimos que no traiga comida o bebidas de afuera a nuestro establecimiento.

¿Tienen opciones gluten-free?

No tenemos ninguna opción gluten-free en el menu.

¿Puedo traer mi torta/cupcakes?

Si usted reservo una fiesta con nosotros puede traer la torta, los cupcakes o el postre que desee.

 ¿Qué pasa si tengo un invitado con una alergia? 

Si algún invitado tiene una alergia haremos todo lo posible de acomodarnos a sus restricciones alimenticias, en caso de no ser posible usted puede traer comida especial únicamente para ese invitado. 

¿Toda la comida se prepara y realiza en Flying Squirrel?

Si, toda la comida se prepara adentro del parque.

¿Tengo que pagar un deposito para reservar una fiesta o evento corporativo? 

Si, para los cumpleaños y eventos corporativos el deposito que se debe pagar con anticipación es de $200,000.

¿Cuáles son sus políticas de cancelación?  

Si usted cancela 2 semanas antes de la fiesta podemos devolverle su deposito. Desafortunadamente, si usted cancela después de esas 2 semanas no podemos devolverle el deposito. Usted podrá re-agendar la fecha de su fiesta hasta un día antes de la fecha elegida, no cobramos penalidad por el cambio de fecha.

¿Tienen invitaciones Flying Squirrel? 
Si, se pueden encontrar en la pagina bajo el link de “Cosas Importantes”. Las invitaciones también se pueden enviar a su email para que luego las imprima.

 ¿Qué pasa si voy a invitar menos de 20 niños pero más de 10? ¿Qué paquete debo escoger? 

En este caso usted deberá para $… por saltador adicional.

¿Tienen bolsas de regalo para los cumpleaños? 

No, no proveemos con bolsas de regalo. Usted puede traer sus propias bolsas.

Les recomendamos dar de regalo nuestra gorra Flying Squirrel y las medias para saltar.

¿Qué hace el anfitrión de la fiesta? 

El anfitrión cumple la labor de mesero/mesera. Ellos le ayudaran a registrarse, realizarán el anuncio de su fiesta y les servirán su pizza y torta. En otras palabras, facilitan la interacción entre usted, el personal del parque y la institución.  

¿Puedo llevar mis propias decoraciones? 

Nosotros podemos prestarle el servicio de decoración. Sin embargo, si usted quiere un tema especial o alguna bomba puede traerlas. Tenemos para la venta: bombas, coronas de cumpleaños y sombreros para las fiestas.

 ¿Tienen instructores o lideres en las actividades?  

No, el parque se basa en juego libre. Tenemos monitores que sirven como salvavidas, su deber es velar por la seguridad de los invitados y procurar que se comporten de forma responsable. Ellos no enseñan o guían en cómo utilizar las atracciones. Sin embargo, los monitores de las canchas están disponibles para guiar el juego de ponchado.  

¿Hay restricciones de edad en las fiestas? 

No, no tenemos restricciones de edad. Los adultos, niños y jóvenes de todas las edades pueden usar los paquetes de las fiestas. Podemos adaptar paquetes de fiestas para todo tipo de eventos como: eventos corporativos, cumpleaños, primeras comuniones y cualquier tipo de celebración.

¿Mi hijo es alérgico a las nueces, sus comida tiene nueces? 

No podemos garantizarle que We cannot guarantee that at no point our food has come in contact with nuts. While our kitchen does not have nuts, and our items do not contain nuts we cannot guarantee that they have not come in contact with nuts at our suppliers’ facility or while being transported.

What is the duration of the party?
The event is 2 hours and 30 minutes long. This includes 2 hours of jump time and an extra 30 minutes at the table.

GROUP EVENTS INFORMATION

Do you offer group rates?

Yes, we offer rates for groups that are 25 + participants.

Do you require a deposit to book group event?
Yes, we require 50% of the total cost to hold your event in time.

Can we bring in outside food in?

No, we ask that no outside food or beverage are brought in to our facility.

Do group events include tables?

No, unfortunately, group events only include jump time.

As a group, do we get any other special deals?
We offer groups a discount of 20% on beverage pitchers!

AGE INFORMATION

Do I have to jump with my kids?

No, we do not require you to jump with your children. If they are fairly young though it may be worthwhile to have an adult jump with them. Children 2 years old and under get in free with a paying adult. If you are not jumping the 2-year-old will pay either the Toddler Time rate during Toddler Time or the General Admission rate outside of Toddler Time.

 

Is there a charge if you’re not jumping?

If you are not going to be jumping or be on the trampolines there is no fee for you.

 

Can I send my teenagers without supervision?

If you feel sufficiently comfortable leaving them without supervision, then they do not require supervision. And we are not responsible should they leave the facility.

 

Do you have any age restrictions?

We have no age restrictions whatsoever. People of all ages are welcome to come and jump. Children 2 and under jump for free with a participating adult. Otherwise, they pay General Admission or Toddler Time rate during Toddler Time hours.

 

For Neon Lights do you have any age restrictions?

We have no age restrictions for Neon Lights, although it is recommended for 13+ as it is a dark, loud environment.

 

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They are not restricted to that area and are allowed access to the rest of the facility as well, but it is a safe place for little ones to jump.

SOCK INFORMATION

Are socks included in general admission?

No, they are not included in the cost of general admission. The socks are $3 a pair and they are yours to keep and reusable for future visits. If you do have trampoline socks already you are welcome to bring them to use.

 

Why do I need to wear trampoline socks? Can’t I wear my own?

There are two major reasons for the trampoline socks: Safety and Sanitation. Regular socks have no grip on trampolines, which is why our socks do. Wearing our trampoline socks helps us keep our facility a little bit cleaner.

Can I use Trampoline Socks from a different facility?

Yes, but they must be from a certified trampoline park.

FOOD INFORMATION

Do you have a place to purchase food?

Yes, our Drey Café hosts an assortment of food and beverages available for purchase. A full menu can be found here: Flying Squirrel Menu

 

My child is allergic to nuts, does your food have nuts?

We cannot guarantee that at no point our food has come in contact with nuts. While our kitchen does not have nuts, and our items do not contain nuts we cannot guarantee that they have not come in contact with nuts at our suppliers’ facility or while being transported.

 

Can I bring outside food/beverage in?

No, we ask that no outside food or beverage is brought in to our facility.

 

Do you have gluten-free options?

Yes, we have Gluten-Free pizza available.

 

Does the Flying Squirrel make the food?

Yes, we prepare all our food here.

NEON LIGHTS INFORMATION

What is Neon Lights?

Neon Lights is a special event occurring Fridays and Saturdays from 9 pm to midnight. It is $25 for 3 hours of jump time. We turn off the lights and turn on our black lights, strobe lights, fog machine, and bring in a live DJ. It is essentially a dance club on trampolines!

 

Do you ever do Neon Lights any other time than Fridays and Saturdays at 9 pm to midnight?

No, currently we only offer Neon Lights on Fridays and Saturdays at 9 pm to midnight. We occasionally do small previews of the Neon Lights event at other times.

 

I want to go to Neon Lights what should I do?

It is recommended to arrive a little bit before 9 pm, and to have your waiver completely done in advance. If you are under 18 you need a waiver signed by your parent or guardian.

 

For Neon Lights do you have any age restrictions?

We have no age restrictions for Neon Lights, although it is recommended for 13+ as it is a dark, loud environment. The Neon Lights event caters to teenagers and young adults.

 

I have a “free 1-hour pass,” can I use this towards Neon Lights? Can I just pay the extra $5?

Unfortunately, we do not offer this exchange. You can purchase a Neon Lights ticket and save your pass for a time during regular hours.

FITNESS CLASS INFORMATION

When do you offer Fitness Classes?
Please look at our calendar to see the various days we offer our classes!


How much are your classes?

The classes are $15 each class and include a free water bottle! Tax not included.

Do you have a fitness pass?
Yes, the pass is $100 for 10 classes! Tax not included.

To participate do I still require a waiver and trampoline socks?
Yes, all jumpers require a liability waiver and trampoline socks before having access to the trampolines.

TODDLER TIME INFORMATION

What is Toddler Time? When is it?

Toddler Time is a discount time for children 6 and under. During Toddler Time children who are 6 and under jump for $10 an hour. Toddler Time is Monday-Friday 10 am to 1 pm and Saturday-Sunday 10 am to 11 am.

 

Can I still bring my older child(ren) during Toddler Time?

Yes, during Toddler Time our facility is open to all ages. Children older than 6 fall under the General Admission rate of $20.

 

Can I bring my toddler outside of Toddler Time?

Yes, you are welcome to bring your toddler at any time. However, outside of Toddler Time they pay General Admission which is $20 an hour per person.

 

Do I have to jump with my kids?

No, we do not require you to jump with your children. If they are fairly young though it may be worthwhile to have an adult jump with them. Children 2 years old and under get in free with a paying adult. If you are not jumping the 2 year old will pay either the Toddler Time rate during Toddler Time or the General Admission rate outside of Toddler Time.

 

Is there a charge if you’re not jumping?

If you are not going to be jumping or be on the trampolines there is no fee for you.

 

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They do not need to stay there.

 

How much is an adult during Toddler Time?

Adults who are jumping are still General Admission which $20 an hour per person.

 

Do you have an area for small children?

Yes, we have the Kiddie Court which is reserved for children 6 and under. They do not need to stay there.

 

How much is an adult during Toddler Time?

Adults who are jumping are still General Admission which $20 an hour per person.

WAIVER INFORMATION

Where can I find the waiver?

The waiver can be found by clicking the waiver button on the Menu. You will be directed to the location’s online waiver system. You may also fill out the waiver in-store on our computers via the same process.

 

How do I sign the waiver?

  • Once at the correct web address, please click create an account if you do not have an account.
  • The first page of information is all a legal adult’s information.
  • You can now add your child(ren) and/or spouse as “participants” under the account.
  • Click on “waiver” and follow the prompts.
  • Sign by clicking and dragging your mouse inside the grey box, or by signing with your finger if you have a touchscreen
  • Click Accept. The waiver will now be sent to our system.
  • If you have any questions or concerns, contact us and we will verify the waiver.

 

Why do I have to fill out the waiver?

Trampolines, even when used correctly, can still cause injury. The waiver protects the Flying Squirrel from being sued. By signing the waiver, you are acknowledging the inherent risks in jumping on a trampoline and agreeing to not hold the Flying Squirrel accountable for any injuries that may occur. There are several other terms and conditions in the waiver, so please take the time to read it carefully.

 

Why can’t I have a paper waiver?

We have eliminated paper waivers in an effort to be environmentally friendly. Imagine how much paperwork we would have if we did paper waivers for all of our guests. If you’re guessing nearly a million you would be correct! The online waiver allows us to search you in the system and once you sign the electronic waiver it is valid for 2 years or until the child turns 18. Legally we have to keep paper waivers for 7 years, we would very quickly run out of storage space for that many waivers.

 

I signed a waiver previously, is it still valid?

If you signed a waiver electronically it is valid for 2 years from the date you signed it; provided you filled it out correctly and the child has not turned 18 since then.

 

Can I sign the waiver for someone else’s children?

No, you cannot sign a waiver for a child unless you are their parent or legal guardian.

 

How do I get the parents/guardians of another child to sign the waiver?

Please direct them to our website and have them create an account.

 

Can I print the waiver?

The waiver can only be filled out online. It is not able to be printed. There is no need to print! Once the waiver is signed online it goes right to our database. A big part of the reason we have online waivers is to cut down on the usage of paper.

 

I don’t want to give out all this personal information, what should I do?

Unfortunately, we require all of that information in order for you to jump. Your birth date proves you are a legal adult, your address and phone number are ways to contact you in case of an emergency. We don’t sell any personal information, and it is securely stored. We rarely send out emails, but may offer special promotions, such as Christmas/Seasonal events or birthday specials. You can also opt-out of such email promotions.

Who must sign the waiver?
All participants jumping or going on to the trampoline require a waiver.

PASS INFORMATION

What is the Family Pass?

The Family Pass is a punch pass for 10 one-hour tickets. It is $175 plus tax. It can be used at any time. One punch per person per hour. The card never expires. If the card has been associated with your account we may be able to replace any lost or stolen cards.

 

What is the Toddler Pass?

The Toddler Pass is a punch pass for 10 one-hour tickets for toddlers (age 6 and under). It can be used at any time. One punch per toddler per hour. The Toddler Pass can be used at any time including outside of Toddler Time. The card never expires. If the card has been associated with your account we may be able to replace any lost or stolen cards.

What is the Fitness Pass?
The fitness pass is a punch card for 10 classes. It is $100. One punch per person per class. The card never expires. If the card has been associated with your account we may be able to replace any lost or stolen cards.

Horarios

Domingo – Jueves10:00 am – 10:00 pm
Viernes – Sabado10:00 am – Midnight

Follow Us

You can follow Flying Squirrel Colombia on all major social platforms. News, contests and special offers are announced on these platforms.

Locations

Medellín
Bogota
Cali
Bucaramanga
Baranquilla
Ibague

Employment

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